The short version
Where AllTimeIPTV will not run properly on your equipment and nobody on the support team can resolve it, a full refund can be claimed within 7 days of activation. It applies across every term and every screen count, from one month on a single device to a year on five. Better still, avoid needing it: the 24-hour free trial lets you prove stability on your own hardware, at your own peak hour, before any money moves.
Why a reliability promise needs a guarantee
An uptime target means little to a household whose screen is frozen. Attaching a refund to that claim moves the cost of a failed installation onto us, where it belongs. Alongside a trial that asks for no card and plans that never renew by themselves, it means nobody ends up paying for a service they cannot watch.
Claims we accept
Nothing plays at all, live or on demand, on hardware we list as supported, despite working through the setup guide and every fix support proposed.
Streams keep freezing after the team has moved you to another server node and adjusted the decoder or player settings.
A channel listed on this website when you ordered turns out not to be viewable on your account.
Claims we cannot accept
The service performs as described and you have simply changed your mind, or you make contact after the 7-day window has closed.
The fault originates in your home connection, in filtering applied by your internet provider, or in a device outside our supported list. Help is still offered, although proving compatibility ahead of payment is exactly the job the trial does.
The account was closed because its credentials were shared publicly or resold in breach of our terms.
Making the claim
Message +44 7451 256085 on WhatsApp with the account username and a couple of sentences about the fault. Claims are handled on WhatsApp alone, since no email address is published, and the line is staffed 24/7.
Please allow support a genuine attempt at repair first, as most reports end in a working picture inside one conversation. Where a fix proves impossible, payment is returned within 5 business days by the method you originally used.
First orders and later orders
The guarantee covers your first order. Later orders are not refundable, because by then the service has already been proved on your own devices, and no plan renews unless you choose to place it. Current figures for every term sit on the pricing page.
Questions about this policy: message us on WhatsApp +44 7451 256085 or use the contact page.